WELCOME TO HEAD RUSH

HEAD RUSH HAIR & BEAUTY
Terms & Conditions

Please read Head Rush Hair & Beauty Terms and Conditions before your hair or beauty service.

PAYMENT TERMS
Head Rush Hair & Beauty requires payment on completion of your appointment unless an alternative arrangement is made. We accept cash, direct debit, Visa or MasterCard. We do not accept American Express. Late payments will incur a penalty fee.

OUR GUARANTEE
Head Rush Hair & Beauty’s liability is limited as permitted under the Competition and Consumer Act 2010 (Cth). But, if you are not satisfied within a two-week period of your hair appointment, we guarantee we will redo your hair for free.

BOOKING POLICY
We always do our best to meet your booking request. To avoid disappointment, we recommend booking at least two weeks in advance. We recommend making future bookings at the end of each service to secure your ideal appointment time. Bookings can also be made by calling 03 9589-2988 or in person.

CANCELLATION POLICY
If you are unable to keep your appointment, please cancel in a timely manner. Cancellations made within 24-hours of your scheduled appointment incur a fee of 30% of the service cost.

LATE POLICY
If you are more than 15-minutes late we may decline your appointment due to the affect it will have to the subsequent bookings after yours. If this happens, you will incur a fee of 30% of the service cost.
 

ENQUIRIES
We accept email enquiries about our services, hairdressers, makeup artist and product range. We always try to respond within 24-hours of receiving your enquiry.
SPECIAL REQUESTS
We accept requests for a particular stylist or function.

CHILDREN’S HAIRCUTS
Kids haircuts can be requested on Tuesday – Friday between 10am and 5pm. Please comb your child’s hair before the appointment. If we need to spend time combing an additional fee of $10 will apply.
 
***FIRST TIME CUSTOMERS SPECIAL OFFER DISCLAIMER***
Please look at our Promotions sections for the latest offers and discounts for new clients and referrals. Please note promotions change without notice.
Head Rush Hair & Beauty Terms and Conditions take account of Australian legislation including:
•	the Personal Property Securities Act 2009 (Cth) and
•	the Competition and Consumer Act 2010 (Cth).

HEAD RUSH HAIR & BEAUTY
PRIVACY POLICY

Introduction 
This privacy policy sets out how Head Rush Hair and Beauty Salon uses and protects any information that you give when you use this website. Head Rush Hair and Beauty Salon is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Head Rush Hair and Beauty Salon may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/07/2016.

What we collect
We may collect the following information:
•	* name
•	* contact information including email address, mobile phone number
•	* demographic information such as postcode, preferences and interests
•	* other information relevant to customer surveys and/or offers


What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•	* Internal record keeping
•	* We may use the information to improve our products and services
•	* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided


•	From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to, or email us as soon as possible. We will promptly correct any information found to be incorrect.

info@headrush.com.au